Easy Exchanges:

• If you’d like to exchange your jacket for a different size, color, or style, just contact us within 30 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Once we receive the jacket, we’ll process the exchange promptly and send you the new item.

Important Details:

• Items must be returned or exchanged within 30 days of receiving your order.
• Jackets must be unworn, undamaged, and returned with all original tags and packaging.
• Refunds will be issued to the original payment method within 5-7 business days after receiving your return.
• Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or mistake on our part.

Damaged or Defective Items:

• If you receive a damaged or defective item, please let us know immediately. We’ll gladly exchange it or offer a full refund, including shipping costs.

Steps to Initiate a Return or Exchange:

• Contact our customer support team at [contact@jacketheaven.com] or [+0123456789] with your order details.
• We’ll provide you with a return shipping address and instructions.
• Once we receive and inspect the item, we’ll process your exchange or refund within 5-7 business days.

Refund Process:

• Refunds will be credited back to your original payment method. Please allow a few days for the transaction to appear in your account.

Contact Us:

• If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Email: contact@jacketsheaven.com
Phone: +0123456789
Address: United Kingdom