1. Processing Time

Once you place your order, we begin processing it right away! Typically, orders are processed within 1-3 business days. During busy periods, like sales or holidays, processing might take a bit longer, but we’ll always keep you updated if there are any delays.

2. Shipping Options

We offer a variety of shipping options to cater to your needs:

• Standard Shipping: Our most economical option, with delivery usually taking between 5-10 business days, depending on your location.
• Express Shipping: For those who just can’t wait! Expect delivery in 2-5 business days.
• International Shipping: We proudly ship worldwide. Delivery times vary based on the destination, usually between 7-21 business days.

Please note that shipping times are estimates and can vary depending on factors like location and carrier delays.

3. Shipping Costs

Shipping costs depend on your selected shipping method and destination. Don’t worry, though—once you add your items to the cart and enter your shipping address, all available shipping options and costs will be clearly displayed.

4. Free Shipping

Who doesn’t love free shipping? We offer free standard shipping on orders over [insert amount] for customers in [insert locations/countries]. No hidden fees, no strings attached!

5. Tracking Your Order

As soon as your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your jacket’s journey right to your doorstep! You can also track your order by logging into your account on our website.

6. International Shipping and Customs

For international orders, please note that customs fees, taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more details before placing an order.

7. Delivery Delays

While we do everything in our power to get your order to you on time, sometimes there can be unexpected delays due to weather, customs clearance, or carrier issues. If your order is delayed, please feel free to reach out to our support team—we’re here to help!

8. Lost or Stolen Packages

In the rare event that your package is lost or stolen, please contact us immediately at [email address]. We’ll work with the carrier to investigate the situation and ensure we find a resolution as quickly as possible.

9. Shipping Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible. We’ll do our best to accommodate the change, but please note that once your order has been shipped, we cannot modify the shipping details.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Email: contact@jacketsheaven.com
Phone: +0123456789
Address: United Kingdom

Thank you for choosing Jacket Heaven! We can’t wait for you to receive your new jacket!